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Software creating a unified customer database accessible to other systems
A Customer Data Platform (CDP) is a software system that aggregates and organizes customer data from various touchpoints to build a unified customer profile
Customer_data_platform
Type of Data
Customer data or consumer data refers to all personal, behavioural, and demographic user data that is collected by marketing companies and departments
Customer_data
Large-scale cybersecurity incident in 2024
The Snowflake data breach refers to a large-scale cybersecurity incident in 2024 involving unauthorized access to customer cloud environments hosted on
Snowflake_data_breach
Process of managing interactions with customers
interactions with customers. By using data-driven insights, CRM often involves dedicated information systems that help store and analyze customer data, support
Customer relationship management
Customer_relationship_management
Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain
Customer_data_management
Recipient of a good, service, product, or idea from a vender or seller
another.". Client (business) Customer advocacy Customer centricity Customer data integration Customer delight Customer relationship management Early
Customer
Proactive outcome-focused business methodology
management, and data-driven interventions designed to reduce customer churn, increase customer lifetime value, and drive expansion revenue. Customer success has
Customer_success
Combining data from multiple sources
Change data capture Core data integration Customer data integration Cyberinfrastructure Data blending Data curation Data fusion Data mapping Data wrangling
Data_integration
Provision of service to customers
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer
Customer_service
Ticketmaster data breach". The Verge. Retrieved 2024-06-11. "TIC Hosting Solutions customer data leaked? What, if anything, happened there?". DataBreaches
List_of_data_breaches
Black-hat criminal hacker group
2022. "Pizza Hut Australia customer data hacked; ShinyHunters claims to have more than 1 million customers' information". DataBreaches.Net. September 3
ShinyHunters
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product
Customer_experience
American cloud-managed IT company
caused some deletion of customer data. Cisco stated that the change was due to the application of "an erroneous policy". The data loss mostly affected media
Cisco_Meraki
Customer analytics is the process of using data from customer behavior to support key business decisions through market segmentation and predictive analytics
Customer_analytics
American software company
Treasure Data is a privately held company that provides customer data platforms in the form of data management and analytics software. The company developed
Treasure_Data
American multinational software company
and customer data security breach". BBC. October 4, 2013. Retrieved May 23, 2014. "Adobe accounts hacked, data exposed for 2.9 million customers". DPReview
Adobe_Inc.
Virtual mental health service
settle Federal Trade Commission charges that it shared customers' sensitive mental health data with Facebook, Snapchat, and other companies for advertising
BetterHelp
Summarizes customers' expectations, preferences and aversions
researching customers (understanding the customer journey, gathering feedback and conducting consumer and market research), analysing this data and then
Voice_of_the_customer
Practice for controlling corporate data
efficiency. Employee learning, onboarding, and customer service also become more efficient, as MDM data facilitates rapid, accurate, and thorough information
Master_data_management
American marketing automation platform and email marketing service
push notifications, and social media marketing, as well as customer service automation and data management. A majority of the approximately 196,000 merchants
Klaviyo
Direct marketing company
discount certificate worth a higher promotional value. For example, a customer may pay $20 and receive a certificate valued at $40. "Company Profile"
Clipper_Magazine
Software for automating repetitive marketing tasks
reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software. Marketing automation tracks
Marketing_automation
2022 security incident affecting LastPass
including an encrypted copy of the key used to protect backups of customer data stored in Amazon S3. In a second incident, a senior DevOps engineer's
2022_LastPass_data_breach
Australian telecommunications data breach
telecommunications company Optus suffered a data breach that affected up to 10 million current and former customers comprising a third of Australia's population
2022_Optus_data_breach
2018 breach of customer data
was in a position to access personal data relating to about 429,612 individuals, including roughly 244,000 customers whose names, addresses, payment card
British_Airways_data_breach
Dutch online travel agency
frame mandated by the General Data Protection Regulation. Criminals obtained the personal data of over 4,000 customers including the credit card information
Booking.com
American company
sells enterprise tag management, an API hub, a customer data platform with machine learning, and data management products. It has offices in the United
Tealium
French marketing company
and SMS messaging and customer relationship management (CRM), and Customer Data Platform (CDP). The company has eight offices globally, which are located
Brevo
A single customer view is an aggregated, consistent and holistic representation of the data held by an organisation about its customers that can be viewed
Single_customer_view
Personalized fictional characters representing a consumer or user category
customer persona, buyer persona) in user-centered design and marketing is a semi-fictional characterization or representation of a typical customer segment
Persona_(user_experience)
2021 hacking attack on T-Mobile US
T-Mobile data breach was a cybersecurity incident in which attackers gained unauthorized access to T-Mobile US networks and extracted sensitive customer information
T-Mobile_data_breach
American software company
headquartered in San Francisco, California. It is primarily known for its customer relationship management software and related applications which it delivers
Salesforce
Internet-based grocery delivery service
account hacks, but customers are still without basic two-factor security". TechCrunch. "Instacart denies security breach of customer data". Grocery Dive.
Instacart
Maintenance of data over its entire life-cycle
algorithms. Data integrity also includes rules defining the relations a piece of data can have to other pieces of data, such as a Customer record being
Data_integrity
Software platform
platform for product information management (PIM), master data management (MDM), customer data management (CDP), digital asset management (DAM), content
Pimcore
Dutch mobile phone network operator
Odido's customer service system was broken into with data leaked on 6.5 million users and 600,000 companies in one of the largest private data leaks in
Odido
American software company
automation, knowledge automation, voice and screen capture, customer data platforms, and data engineering. Uniphore Software Systems was founded by Umesh
Uniphore
Field of study to extract knowledge from data
and qualitative data (e.g., from images, text, sensors, transactions, customer information, etc.) and emphasizes prediction and action. Andrew Gelman
Data_science
Cloud computing model
hardware or software resources, other than providing customer application code or providing customer data. Serverless computing represents a form of virtualized
Serverless_computing
In re Zappos.com, Inc., Customer Data Security Breach Litigation, 893 F. Supp. 2d 1058 (D. Nev. 2012), was a United States District Court for the District
In re Zappos.com, Inc., Customer Data Security Breach Litigation
In_re_Zappos.com,_Inc.,_Customer_Data_Security_Breach_Litigation
American personal genomics company
partnership with GlaxoSmithKline (GSK) in which GSK would use data from consenting customers to support drug development, investing $300 million in the company
23andMe
British mathematician
entrepreneur in the field of data science and customer-centric business strategies. Since 2014, he has been Chief Data Scientist of the consumer insights
Clive_Humby
Marketing concept
In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is an estimation and prediction of the
Customer_lifetime_value
Australian insurance company
"negotiate", claiming to have stolen 200 gigabytes of customer data, while providing a sample of 100 customer policies including: "names, addresses, dates of
Medibank
Provides a leading indicator of consumer purchase intentions and loyalty
meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience
Customer_satisfaction
Information systems good practice for data normalization
information systems, each of which needs access to data relating to the same entities (e.g., customer). Often these systems are purchased as commercial
Single_source_of_truth
German online lender
example, a customer is charged fees equal to an interest rate of 3305% for a 30-day loan with a face value of 502 zlotys. In Mexico a customer is charged
Kreditech
Password management software
including an encrypted copy of the key used to protect backups of customer data stored in Amazon S3. In a second incident, a senior DevOps engineer's
LastPass
U.S. financial services company
its historical and operational ties to China and the handling of U.S. customer data. Webull was founded in 2016 under Hunan Fumi Information Technology
Webull
Non-transactional data about business entities
such as customers, suppliers, employees), products, financial structures (such as ledgers and cost centres) and locational concepts. Master data should
Master_data
Business strategy
one main backend handles all the customer data whether on the Web, mobile or a brick and mortar store. Customers tend to be looking for information
Omnichannel
Customer data science company
Dunnhumby Limited (stylized in all lowercase) is a global customer data science company. The company was formed by husband and wife team Clive Humby and
Dunnhumby
2017 Android smartphone by Essential Products
affected customers; around 70 people were affected. Some customers' drivers' licenses were leaked over e-mail as well. Customers affected by the data leak
Essential_Phone
Financial services term to allow sharing of financial data
Traditionally, banks have kept customer financial data within their own closed systems. Open banking allows customers to share their financial information
Open_banking
Web-based email and groupware service
agency for data concerning a customer, and they note that this was an "administrative request", i.e. a request for information about a customer rather than
Kolab_Now
Process in marketing
segmentation or customer segmentation is the process of dividing a consumer or business market into meaningful sub-groups of current or potential customers, known
Market_segmentation
Ability of a company or product to retain its customers over some specified period
Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers
Customer_retention
Corporation in Colorado, US
software and services for managing customer data, analyzing that data, billing, and customer service. For example, customer service representatives may use
CSG_Systems
State of qualitative or quantitative pieces of information
correction of customer data. Large companies saved on postage, as bills and direct marketing materials made their way to the intended customer more accurately
Data_quality
American technology company
this to occur." In January 2021, a potential data breach of cloud accounts was reported, with customer credentials having potentially been exposed to
Ubiquiti
Marketing software company
Relationship Marketing software as a service (SaaS). Optimove's product has a Customer Data Platform at its core and applies algorithmic optimization to autonomously
Optimove
Digital experience company
platform developed by Sitecore that integrates content management, customer data, and personalization capabilities within an enterprise software environment
Sitecore
Form of direct marketing
data. Database marketing emphasizes the use of statistical techniques to develop models of customer behavior, which are then used to select customers
Database_marketing
Cloud computing platform by Microsoft
thousand Microsoft Azure customers. In August 2021, Microsoft claimed they mitigated the vulnerability and no customer data was accessed. In September
Microsoft_Azure
Customer relationship management software
the Google Play Store, providing Android users with mobile access to customer data, including accounts, leads, and contacts. In 2016, Zoho launched a multichannel
Zoho_CRM_(application)
Outsourced network security service
face daily related to information security such as targeted malware, customer data theft, skills shortages and resource constraints. Managed security services
Managed_security_service
Virtual private network provider
being used by Mullvad containing customer data. Mullvad demonstrated that in accordance with their policies, no such data existed on their systems. After
Mullvad
Cost of persuading a customer to purchase a product or service
Customer acquisition cost (CAC) is the cost of persuading a customer to purchase a product or service. As an important business metric, customer acquisition
Customer_acquisition_cost
Online discussion forum hosted on the dark web
Retrieved 26 October 2019. Memoria, Francisco (20 January 2019). "Hacked Customer Data From World Leading Cryptocurrency Exchanges For Sale On The Dark Web
Dread_(forum)
On-demand cloud computing provider
subject to a data breach by a former AWS employee. The employee was convicted of hacking into the company's cloud servers to steal customer data and use computer
Amazon_Web_Services
American digital asset exchange company
bribed rogue overseas support agents to steal customer data for social engineering attacks. The stolen data included personal and account information, but
Coinbase
American software company
an organization's trustworthiness in handling customer data. Notion was among Vanta's early customers and adopted its compliance and security monitoring
Vanta_(company)
Cloud-based marketing service
By 2021, Oracle CX had been combined with Oracle Data Cloud and became Oracle Advertising and Customer Experience (CX). In 2006, Oracle purchased Siebel
Oracle Advertising and Customer Experience
Oracle_Advertising_and_Customer_Experience
deemed the Aadhar breach as the largest data breach in the world. In January 2019, SBI exposed customer data, including mobile numbers, partial account
Data_breaches_in_India
Dutch financial technology company
broad access to customer data was justified because in addition to their normal roles, they require most employees to handle customer service inquiries
Bunq
2015 cyberattack
amount of customer data has been stolen, accepts that it will take several days to establish the full scope of the breach, and notifies all customers about
2015_TalkTalk_data_breach
Microsoft software
Dynamics 365 Customer data platform – Customer Insights Microsoft Dynamics 365 Customer data platform – Customer Voice Microsoft Dynamics 365 Customer Service –
Microsoft_Dynamics_365
Data collection practices on people
and use customer data for various purposes, and many companies adopt security engineering measures to control this data and manage customer expectations
Consumer_privacy
Effort by organizations to measure and improve the experiences they provide
improving experiences across an organization by coordinating content, customer data and core services, and unifying marketing, commerce and service processes
Experience_management
American trade organization for marketers
improve customer experiences. Among the most significant forms of data is customer information which is a critical asset used to assess customer behavior
Data_&_Marketing_Association
Unit of information
close the data is to the source or if it has been generated through additional processing. "Zero-party data" refers to data that customers "intentionally
Data
Global nonprofit technology consortium
interested parties. CDP — Customer Data Platform, is a specification that aims to standardize the exchange of customer data across systems and silos by
OASIS_Open
Discipline of marketing
the focus on customer data. According to research conducted by Deloitte in 2016, digital experiences and interactions influence customer spending. This
Trade_marketing
Methodology for building startups
Customer development is a formal methodology for building startups and new corporate ventures. It is one of the three parts that make up a lean startup
Customer_development
Remote desktop application
and supremofree.com)". blog.dynamoo.com. Retrieved 2018-08-28. "ISP customer data breach could turn into supercharged tech support scams". Naked Security
AnyDesk
US cloud communications company
to collect, clean, and activate customer data, for $3.2 billion. In May 2021, Twilio acquired Ionic Security, a data security platform for $30.2 million
Twilio
Identification technology
advertising, content recommendations, or sale to companies that aggregate customer data. To start the process, a short media clip (audio, video, or both) is
Automatic_content_recognition
American telecommunications company
service provider. The results combine data from customer service, voice quality, text messaging services, and data speeds. On February 6, 2016, T-Mobile
T-Mobile_US
CI. Customer intelligence begins with reference data which contain basic key facts about the customer, such as their geographic location. This data is
Customer_intelligence
Cloud-based data-warehousing company
hundreds of customers of Snowflake were targeted as part of a mass customer data theft and extortion campaign by the ShinyHunters hacking group. Data breaches
Snowflake_Inc.
Marketing of products or services using digital technologies or digital tools
entertainment, information, or market transaction. Business analytics Customer data platform Digital marketing engineer Digital privacy Distributed presence
Digital_marketing
American financial and corporate software company
claimed that core customer data remained secure in these attacks, and that the threat actors were only able to obtain "commonly available" data such as business
Workday,_Inc.
Compiling of information from databases
account data, but for business or other reasons, the aggregator may decide to obtain prior consent and negotiate the terms on which customer data is made
Data_aggregation
Digitally encoded information
demographic data, interests or buying intentions. Core integrations with data streams are: Data streams are integrated with systems such as customer data platform
Data_stream
Marketing service model
Cross-selling Customer centricity Customer data integration Customer Data Platform Customer experience Customer experience transformation Customer intelligence
Customer_value_maximization
American identity theft protection software
stated that no customer data had been compromised. In July 2018, a flaw was discovered on LifeLock's website that exposed millions of customer email addresses
LifeLock
Software company
across multiple channels. Its platform combines content management, a customer data platform (CDP), and integrations with marketing tools. It is used for
Jahia
Canadian e-commerce company
Mailchimp ended an integration agreement over disputes involving customer privacy and data collection. In April 2019, Shopify announced an integration with
Shopify
North American direct marketing company
AmatoMartin. Valpak provides print, mobile and online advertising, customer data and coupons. Valpak mails coupons to 41 million demographically targeted
Valpak
party data). Common platforms for managing data are Data Management Platform or Customer Data Platform. Data Integration - services that match the data from
Data_technology
CUSTOMER DATA
CUSTOMER DATA
Girl/Female
Indian, Punjabi, Sikh
New Tradition; Angel; New Custom
Boy/Male
Tamil
Habit, Custom, Name of Lord Ayyappa
Boy/Male
Arabic
Custom; Habit
Biblical
the law; custom
Boy/Male
Arabic, Muslim
Habit; Custom; An Under Garment
Girl/Female
Indian, Sikh
Beautiful; Old Customs and Traditions
Girl/Female
Indian, Sikh
Good Custom
Boy/Male
Tamil
Character, Custom, Nature
Girl/Female
Indian, Sikh
Tradition; Prestigious Customs
Boy/Male
Hindu, Indian
Custom
Boy/Male
Hindu
Character, Custom, Nature
Girl/Female
Hindu, Indian, Sanskrit
Decree; Custom; Path of Life
Surname or Lastname
Americanized spelling of German Köster or Küster ‘sexton’ (see Kuster).English
Americanized spelling of German Köster or Küster ‘sexton’ (see Kuster).English : variant of Coster.The American military officer George Custer (1839–76) was a descendant of a German officer from Hesse by the name of Küster.
Boy/Male
Indian
Trend; Custom
Girl/Female
Biblical
The law, custom.
Girl/Female
Indian, Sikh
Good Customs
Boy/Male
Hindu, Indian, Marathi
Style; Tradition; Custom
Boy/Male
Polish
Bringer of peace; announcing peace.
Girl/Female
Sikh
Custom of heart
Girl/Female
Tamil
Trend, Custom
CUSTOMER DATA
CUSTOMER DATA
Male
Hebrew
(סִיסְרָ×) Hebrew name CIYCERA means "field of battle." In the bible, this is the name of a Canaanite general and enemy of the Israelites.
Girl/Female
Tamil
Kamakhya | காமாகà¯à®¯à®¾
Goddess Durga
Boy/Male
Muslim
One of the main angels of Allah swt
Girl/Female
Tamil
Dance performed by Goddess Parvati
Boy/Male
Tamil
Dwarakadas | தà¯à®µà®¾à®°à®•à®¾-தாஸ
Servant of dwarka
Girl/Female
Indian
Goddess Laxmi
Boy/Male
Hindu
Name of Lord Krishna, Lord venkateswara, Lord Vishnu, He who has beautiful locks of hair, Slayer of Keshi demon
Boy/Male
Tamil
Lotus
Male
Italian
Italian form of biblical Melchior, MELCHIORRE means "king of light."
Girl/Female
Muslim
Light of paradise
CUSTOMER DATA
CUSTOMER DATA
CUSTOMER DATA
CUSTOMER DATA
CUSTOMER DATA
a.
Frequented by customers.
a.
Customary.
n.
One who collect customs; a toll gatherer.
a.
See Customary.
n.
Long-continued practice; customary mode of procedure; custom; habitual use; method.
a.
Agreeing with, or established by, custom; established by common usage; conventional; habitual.
v. i.
To have a custom.
n.
A peculiar person; -- in an indefinite sense; as, a queer customer; an ugly customer.
n.
One who regularly or repeatedly makes purchases of a trader; a purchaser; a buyer.
v. t.
To pay the customs of.
n.
The customary toll, tax, or tribute.
a.
According to custom; customary; usual.
n.
A person with whom a business house has dealings; as, the customers of a bank.
a.
Holding or held by custom; as, customary tenants; customary service or estate.
n.
A book containing laws and usages, or customs; as, the Customary of the Normans.
a.
Customary.
n.
A lewd woman.
v. t.
To supply with customers.
v. t.
Continued or repeated practice; customary employment; usage; custom; manner; habit.
a.
Usual; customary.