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Recipient of a good, service, product, or idea from a vender or seller
In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea
Customer
Marketing concept
Customer to customer (C2C or consumer to consumer) markets provide a way to allow customers to interact with each other. Traditional markets require business
Customer_to_customer
Provision of service to customers
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer
Customer_service
Process of managing interactions with customers
interactions with customers. By using data-driven insights, CRM often involves dedicated information systems that help store and analyze customer data, support
Customer relationship management
Customer_relationship_management
Service to help customers use a product
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning
Customer_support
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product
Customer_experience
Proactive outcome-focused business methodology
Customer success is a business methodology and organizational function focused on ensuring customers achieve their desired outcomes while using a company's
Customer_success
Customer analytics is the process of using data from customer behavior to support key business decisions through market segmentation and predictive analytics
Customer_analytics
Type of interaction
Customer engagement is a marketing and strategic management concept. Practitioners view it as interactions, "engagements", between a firm and its customers
Customer_engagement
Cost of persuading a customer to purchase a product or service
Customer acquisition cost (CAC) is the cost of persuading a customer to purchase a product or service. As an important business metric, customer acquisition
Customer_acquisition_cost
Marketing term
In marketing and microeconomics, customer switching or consumer switching describes "customers/consumers abandoning a product or service in favor of a
Customer_switching
Customer advocacy is a specialized form of customer service in which companies focus on what is deemed to be best for the customer. It is a change in a
Customer_advocacy
The customer base is a group of customers who repeatedly purchase the goods or services of a business. These customers are a main source of revenue for
Customer_base
Financial institution and company term
Know your customer or know your client (KYC) laws, regulations and guidelines in financial services require regulated businesses and professionals to verify
Know_your_customer
Loss of clients or customers
Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers. Companies often use customer
Customer_attrition
Study and process of exploring, creating, and delivering value to customers
Marketing is the act of acquiring, satisfying and retaining customers. It is one of the primary components of business management and commerce. Marketing
Marketing
Ability of a company or product to retain its customers over some specified period
Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers
Customer_retention
Methodology for building startups
Customer development is a formal methodology for building startups and new corporate ventures. It is one of the three parts that make up a lean startup
Customer_development
Marketing concept
In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is an estimation and prediction of the
Customer_lifetime_value
Software creating a unified customer database accessible to other systems
A Customer Data Platform (CDP) is a software system that aggregates and organizes customer data from various touchpoints to build a unified customer profile
Customer_data_platform
between the customers and enterprise. Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result
Customer_knowledge
A customer engineer (CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally
Customer_engineer
Provides a leading indicator of consumer purchase intentions and loyalty
meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience
Customer_satisfaction
Review of a product or service by one of its customers
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer
Customer_review
Summarizes customers' expectations, preferences and aversions
In marketing and quality management, the voice of the customer (VoC) summarizes customers' expectations, preferences and dislikes. According to the Association
Voice_of_the_customer
A single customer view is an aggregated, consistent and holistic representation of the data held by an organisation about its customers that can be viewed
Single_customer_view
Customerization is the customization of products or services through personal interaction between a company and its customers. A company is customerized
Customerization
Requirement for payment service providers in the EU
Strong customer authentication (SCA) is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European
Strong customer authentication
Strong_customer_authentication
Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain
Customer_data_management
Agent responsible for handling complaints, processing orders, and communicating services
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers
Customer service representative
Customer_service_representative
Topics referred to by the same term
Look up customer in Wiktionary, the free dictionary. Customer refers to the purchaser or client in business. Customer may also refer to: Customer (song)
Customer_(disambiguation)
Customer profitability (CP) is the profit the firm makes from serving a customer or customer group over a specified period of time, specifically the difference
Customer_profitability
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation
Customer_Service_Excellence
Measure of individuals moving out of a group
attrition rate, customer turnover, or customer defection) is a metric that measures the proportion of individuals (e.g. employees), customers, or items that
Churn_rate
Representation of the monetary worth of what a company could do for its customers
Within customer relationship management, a customer value model (CVM) is a data-driven representation of the worth, in monetary terms, of what a company
Customer_value_model
Motto used in retailing
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by
The_customer_is_always_right
Terminal and associated equipment located at a subscriber's premises
In telecommunications, a customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment located at a subscriber's
Customer-premises_equipment
Understanding of an organisation's relationship with its customers and stakeholders
A customer insight, or consumer insight (CI), is an interpretation of trends in human behaviors which aims to increase the effectiveness of a product or
Customer_insight
Total combined customer lifetime values of all of the company's customers
Customer equity is the total combined customer lifetime values of all of the company's customers. It is calculated by multiplying the number of customers
Customer_equity
Sale of goods and services
contrast to wholesaling, which is the sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly
Retail
each customer or segments of customers, by attributing profits and costs to each customer separately. CPA can be applied at the individual customer level
Customer profitability analysis
Customer_profitability_analysis
A Customer integrated system (CIS) is an extension or hybrid of the transaction processing system (TPS) that places technology in the hands of the customer
Customer_integrated_system
Training program for fresher employees
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Any employee
Customer_service_training
Customer who publicly endorses a product
In B2B sales and marketing, a reference customer is a customer (especially, but not always, a high profile one) who agrees to publicly endorse a vendor's
Reference_customer
Business practice
Customer lifecycle management (CLM) is the measurement of multiple customer-related metrics, which, when analyzed over time, indicate business performance
Customer_lifecycle_management
Pricing methodology
Economic Value to the Customer (EVC) is a value-based pricing methodology developed in 1979 by John L. Forbis and Nitin T. Mehta. The method aims to guide
Economic value to the customer
Economic_value_to_the_customer
Energy customer switching is a concept stemming from the global energy markets. The concept refers to the action of one energy customer switching energy
Energy_customer_switching
Customer intelligence (CI) as part of business intelligence is the process of gathering information regarding customers, and their details and activities
Customer_intelligence
Usage of artificial intelligence
Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes
Artificial intelligence in customer experience
Artificial_intelligence_in_customer_experience
Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between
Customer_dynamics
Unique, fixed customer codes were used by Boeing Commercial Airplanes to denote the original customer for airframes produced as part of Boeing's 377 Stratocruiser
List_of_Boeing_customer_codes
2018 studio album by Father John Misty
God's Favorite Customer (or Mr Tillman's Wild Ride) is the fourth studio album by American musician Josh Tillman under the stage name Father John Misty
God's_Favorite_Customer
Type of Data
companies and departments from their customer base. To some extent, data collection from customers intrudes into customer privacy, the exact limits to the
Customer_data
US-based software and services company
Stephen Cohen, Joe Lonsdale, Alex Karp, and Nathan Gettings. Palantir's customer base includes federal agencies, state and local governments, international
Palantir
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied
Customer_representative
Study of consumption of goods and services
neuroscience, and machine learning, along with customer relationship management (CRM) databases, to analyze customer patterns. The extensive data from these
Consumer_behaviour
Customer satisfaction research is that area of marketing research, customer intelligence, and customer analytics which focuses on customers' perceptions
Customer satisfaction research
Customer_satisfaction_research
Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an
Customer interaction management
Customer_interaction_management
Ultra-low-cost airline of Ireland
publicity for the brand. While the airline consistently scores poorly in customer satisfaction metrics, including annual surveys by Which?, the company routinely
Ryanair
Oldest known written complaint (c. 1750 BC)
transaction in which Ea-nāṣir, a trader, allegedly sold sub-standard copper to a customer named Nanni. Nanni, dissatisfied with the quality, wrote a cuneiform complaint
Complaint_tablet_to_Ea-nāṣir
Executive position in a company
chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This
Chief_customer_officer
The Customer Service Institute of Australia (CSIA) was established in 1997. It is the peak industry organisation in Australia for customer service organisations
Customer Service Institute of Australia
Customer_Service_Institute_of_Australia
Market research metric
Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents
Net_promoter_score
Marketing service model
Customer value maximization (CVM) is a real-time service model that, proponents say, goes beyond basic customer relationship management (CRM) capabilities
Customer_value_maximization
Large-scale cybersecurity incident in 2024
large-scale cybersecurity incident in 2024 involving unauthorized access to customer cloud environments hosted on Snowflake Inc., a cloud-based data and AI
Snowflake_data_breach
German Software company based in Berlin
Customer Alliance is a German software company that offers a cloud-based platform for customer reviews and feedback management and analysis. The platform
Customer_Alliance
Business planning process
Customer demand planning (CDP) is a business planning process that allows sales teams to develop demand forecasts as input to service-planning processes
Customer_demand_planning
1970 live album by Buddy Rich
Keep the Customer Satisfied is a 1970 live album by the Buddy Rich Big Band, recorded at the Tropicana Resort & Casino in Las Vegas. LP side A "Keep the
Keep the Customer Satisfied (album)
Keep_the_Customer_Satisfied_(album)
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70%
Customer_Service_System
American software company
headquartered in San Francisco, California. It is primarily known for its customer relationship management software and related applications which it delivers
Salesforce
Method for analyzing customer value
RFM is a method used for analyzing customer value and segmenting customers which is commonly used in database marketing and direct marketing. It has received
RFM_(market_research)
Financial regulation law
A Customer Identification Program (CIP) is a United States requirement, where financial institutions need to verify the identity of individuals wishing
Customer Identification Program
Customer_Identification_Program
Reliability index used for electric power systems
trends in customers interrupted and helps to show the number of customers affected out of the whole customer base. CAIFI = Total Number of Customer Interruptions
CAIFI
1970 song by Simon & Garfunkel
"Keep the Customer Satisfied" is a song by American music duo Simon & Garfunkel from the group's fifth studio album, Bridge over Troubled Water (1970)
Keep the Customer Satisfied (song)
Keep_the_Customer_Satisfied_(song)
Residential Customer Equivalent (RCE) is a unit of measures used by the energy industry to denote the typical annual commodity consumption by a single-family
Residential Customer Equivalent
Residential_Customer_Equivalent
Benefits a vendor promises a customer will receive
customer value proposition (CVP) consists of the sum total of benefits which a vendor promises a customer will receive in return for the customer's associated
Customer_value_proposition
Business process improvement technique
and has specific value targets, such as reducing pollution or increasing customer satisfaction. The term Six Sigma originates from statistical quality control
Six_Sigma
Desktop-based framework
Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line
Microsoft Customer Care Framework
Microsoft_Customer_Care_Framework
Customer-side networking device
CE P/LSR PE/ELSR The customer edge (CE) router generally refers to the router at the customer premises that is interconnected with the provider edge (PE)
Customer_edge_router
Data collected by telecommunications companies
Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. It includes
Customer proprietary network information
Customer_proprietary_network_information
A customer benefit package (CBP) forms as a part of the operations management (OM) toolkit. It involves a clearly defined set of tangible (goods) and intangible
Customer_benefit_package
Anticipating consumer preferences/wishes with future products and services
Customer foresight is a new[when?] field of applied research. It aims to understand future consumer preferences and wishes with regard to tomorrow's products
Customer_foresight
Cloud-based marketing service
Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising
Oracle Advertising and Customer Experience
Oracle_Advertising_and_Customer_Experience
American television host (born 1954)
New Harvest published Raise the Bar: An Action-Based Method for Maximum Customer Reactions, a book by Taffer and co-writer Karen Kelly, detailing the knowledge
Jon_Taffer
telecommunications, the term customer office terminal has the following meanings: 1. Termination equipment that (a) is located on the customer premises and (b) performs
Customer_office_terminal
A customer experience system is a business and operational support system (BSS/OSS) intended to help service providers to improve customer experience.
Customer_experience_system
Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information
Customer_Service_Assurance
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured
Customer feedback management services
Customer_feedback_management_services
A captive customer is a marketing and regulatory concept, describing a buyer or user that is unable or unwilling to change the provider of goods or services
Captive_customer
Written acknowledgment that a person has received money or property in payment
docket, shipping list, delivery list, bill of the parcel, manifest, or customer receipt) is a document acknowledging that something has been received,
Receipt
Identification for a good or service
brand equity for the object identified, to the benefit of the brand's customers, its owners and shareholders. Brand names are sometimes distinguished
Brand
Topics referred to by the same term
The term customer information system may refer to: a system for managing information about customers in the context of a business's relationship to those
Customer_information_system
Video rental service
DVD-by-mail is a business model in which customers order DVDs and similar discs containing films, television shows, video games, and other media to rent
DVD-by-mail
Personalized fictional characters representing a consumer or user category
customer persona, buyer persona) in user-centered design and marketing is a semi-fictional characterization or representation of a typical customer segment
Persona_(user_experience)
Software for managing customer communications
Customer communications management (CCM) is software that companies uses to communicate with their customers. Originally, customer communications referred
Customer communications management
Customer_communications_management
Economic indicator of consumer satisfaction in the US
The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced
American Customer Satisfaction Index
American_Customer_Satisfaction_Index
Most valuable customers is a marketing term referring to the customers who are the most profitable for a company. These customers buy more or higher-value
Most_valuable_customers
Sale of products directly to customers bypassing middlemen
business model. The DTC is a business model of selling products directly to customers and thereby bypassing any third-party retailers, wholesalers, or intermediaries
Direct-to-consumer
Condition that must be satisfied for an engineered work to be acceptable
characteristic, or quality of a system for it to have value and utility to a customer, organization, user, or other stakeholder. The term requirement has been
Requirement
Official commitment between a service provider and a customer
agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service
Service-level_agreement
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
Boy/Male
Hindu
Win
Boy/Male
Hindu
Form of God, Effective
Boy/Male
Indian, Sanskrit
Water Like; Making a Sound Like Running Water
Girl/Female
Indian
Loving to her husband woman
Girl/Female
Arabic, Muslim
Wild Rose; Blue Scented Flower; Queen of Flowers
Boy/Male
Muslim
Name of a tribe
Boy/Male
Spanish
Free.
Boy/Male
Hindu, Indian, Traditional
One who Eats the Sacrificial Oblation
Girl/Female
Australian, Finnish
God is Gracious; Favour; Grace
Boy/Male
Hindu, Indian, Tamil
Lord Shiva
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
v. t.
To make up into a parcel; as, to parcel a customer's purchases; the machine parcels yarn, wool, etc.
v. t.
To wait upon; to supply the wants of; to attend; specifically, to wait upon at table; to attend at meals; to supply with food; as, to serve customers in a shop.
superl.
Keenly or unduly attentive to one's own interest; close and exact in dealing; shrewd; as, a sharp dealer; a sharp customer.
superl.
Unpleasant; disagreeable; likely to cause trouble or loss; as, an ugly rumor; an ugly customer.
n.
A lewd woman.
n.
A person with whom a business house has dealings; as, the customers of a bank.
n.
A man who sells milk or delivers is to customers.
n.
A peculiar person; -- in an indefinite sense; as, a queer customer; an ugly customer.
v. i.
To ply or seek for customers.
n.
The doorpost of a victualer's shop or inn, on which were chalked the scores of customers; hence, a score; a debt.
v. t.
To trade with customarily; to frequent as a customer.
v. t.
To bear the charges or burden of holding or having, as stocks, merchandise, etc., from one time to another; as, a merchant is carrying a large stock; a farm carries a mortgage; a broker carries stock for a customer; to carry a life insurance.
n.
One who seeks customers, as for an inn, a public conveyance, shops, and the like: hence, an obtrusive candidate for office.
n.
To give credit to; to sell to upon credit, or in confidence of future payment; as, merchants and manufacturers trust their customers annually with goods.
v. t.
To exhibit or present to view; to place in sight; to display; -- the thing exhibited being the object, and often with an indirect object denoting the person or thing seeing or beholding; as, to show a house; show your colors; shopkeepers show customers goods (show goods to customers).
v. t.
To draw, as with a rope; to entice; to inveigle; to decoy; as, to rope in customers or voters.
n.
A common prostitute who walks the streets to find customers.
v. t.
To sell from place to place; to retail by carrying around from customer to customer; to hawk; hence, to retail in very small quantities; as, to peddle vegetables or tinware.
n.
A mill for grinding grain; especially, a mill for grinding grists, or portions of grain brought by different customers; a custom mill.
v. t.
To play the jockey toward; to cheat; to trick; to impose upon in trade; as, to jockey a customer.