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Set of practices for Information Technology (IT) development, management and support
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT
ITIL
River in Russia; longest river in Europe
the Itil's origin with the Kama. Thus, a left tributary to the Kama was named the Aq Itil 'White Itil' which unites with the Kara Itil 'Black Itil' at
Volga
Topics referred to by the same term
Look up itil in Wiktionary, the free dictionary. Itil may refer to: Atil or Itil, the ancient capital of Khazaria Itil (river) or Volga, the longest river
Itil
Formal IT practice
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation
Event_management_(ITIL)
Set of information technology components that are the foundation of an IT service
facilities), but also various software and network components. According to the ITIL Foundation Course Glossary, IT infrastructure can also be defined as “all
IT_infrastructure
Management of information technology services that meet the needs of a business
function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication
IT_service_management
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. The Service Portfolio is the core repository for all information
Service_Portfolio_(ITIL)
Capital of Khazaria from 750 CE
Atil, also Itil, was the capital of the Khazar Khaganate from the mid-8th century to the late 10th century. It is known historically to have been situated
Atil
Process of software building
specifically the ITIL framework, release management will be guided by ITIL concepts and principles. There are several formal ITIL processes that are
Release_management
Russian ice hockey team based in Kazan
breakup of the Soviet Union, Uritskogo Kazan became Itil Kazan in 1990 and participated in the IHL. Itil was only mildly successful, narrowly avoiding relegation
Ak_Bars_Kazan
entry in the ITIL Service Portfolio. The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL. The SDP follows
Service_Design_Package_(ITIL)
IT service management discipline
project management) is often associated with ITIL, but the origins of change as an IT management process predate ITIL considerably, at least according to the
Change_management_(ITSM)
ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard
ITIL_security_management
technology is to blame. ITIL, framework with best practices for administering IT services and assets ITIL v3 Problem Management ITIL v3 Incident Management
Grey_problem
Turkish librarian, writer, and supercentenarian (1914–2024)
Muazzez İlmiye Çığ (née İtil; 20 June 1914 – 17 November 2024) was a Turkish archeologist, librarian, writer, and supercentenarian who specialised in the
Muazzez_İlmiye_Çığ
Management of multiple services
which was also the source of other best practice methodologies such as ITIL®. The methodology was initially designed for the Department for Work and
Service integration and management
Service_integration_and_management
Recipient of a good, service, product, or idea from a vender or seller
internal relationships are not considered as an option. Many authors in ITIL and Six Sigma methodologies define "internal customer" as an internal part
Customer
Business term
within ITIL. The CAB concept can also be used outside of the IT world as the change process at a high level can be applied to any system. In ITIL if an
Change-advisory_board
Process for maintaining consistency of a product attributes with its design
the CM process is also used within IT service management as defined by ITIL, and with other domain models in the civil engineering and other industrial
Configuration_management
Incident and Ticketing Software by Microsoft
practices such as the Microsoft Operations Framework (MOF) and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests. Service requests
System_Center_Service_Manager
Framework created by ISACA for information technology (IT) management and IT governance
Monitor, Evaluate and Assess (MEA) The COBIT framework ties in with COSO, ITIL, BiSL, ISO 27000, CMMI, TOGAF and PMBOK. The framework helps companies follow
COBIT
UK company set up in 2014
responsible for delivering AXELOS exams, acquired AXELOS in 2021. AXELOS manages: ITIL (Information Technology Infrastructure Library) – IT Service Management published
AXELOS
Defunct American software company
founded in 1981, that sold enterprise asset management, change management, and ITIL-based IT service management software. Following an accounting scandal and
Peregrine_Systems
Organization that provides services to other organizations
types are recognized by the IT industry although specifically defined by ITIL and the U.S. Telecommunications Act of 1996. Type I: internal service provider
Service_provider
IT service management software
cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery. Freshservice is targeted towards small
Freshservice
IT infrastructure, and the ITIL framework was developed as a set of best practices with regard to IT infrastructure. The ITIL framework assists companies
Information technology management
Information_technology_management
American software company, 1991–2014
infraEnterprise, was a multi-tier web-based ITSM tool built around the ITIL framework, covering service desk, incident management, change management
Infra_Corporation
International standard for service management
originally developed to reflect best practice guidance contained within the ITIL framework,[citation needed] although it equally supports other IT service
ISO/IEC_20000
Topics referred to by the same term
and philosopher of Jewish mysticism (born 1947) Atil or Itil, the ancient capital of Khazaria Itil (river), also Idel, Atil, Atal, the ancient and modern
Idel
Database used to store info on hardware and software assets
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets
Configuration management database
Configuration_management_database
framework was developed because ITIL proved inadequate for Application Management.[citation needed] At that time, ITIL lacked specific guidance for application
Application_Services_Library
Software bug with identified root cause but no fix
either has low disruptive impact on end users or a known workaround. In the ITIL framework for IT service management, the term has a specific meaning that
Known_error
and software. UCMDB is included in several Open Text products and supports ITIL-based configuration management and change management processes. UCMDB was
UCMDB
IT asset management
Software Manager, moved to Washington, DC–based LicenseLogic. According to ITIL, a Software Manager is defined as a person who manages "…all the infrastructure
Certified_software_manager
Software development practice
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Continuous_integration
An ITIL Visual Configuration Management Database (Visual CMDB) is a series of spreadsheet applications that integrates the CMDB with Change Management
Visual_CMDB
BiSL is closely related to the ITIL and ASL framework, yet the main difference between these frameworks is that ITIL and ASL focus on the supply side
Business Information Services Library
Business_Information_Services_Library
Problem-Solving Group was introduced in ITIL Service Operation 2007 but was removed from ITIL Service Operation 2011. The ITIL Service Operation manual describes
Problem-Solving_Group
this was removed over time as the method became more closely aligned to ITIL, and the method name was changed to Rapid Problem Resolution (RPR). RPR is
Rapid problem resolution diagnosis
Rapid_problem_resolution_diagnosis
UK professional body
ISBN 978-0113310487. ITIL 2011 Acknowledgements. "ITIL 2011 acknowledgements" BCS CMSG Event on ITIL 2011 Update with Shirley Lacy and Stuart Rance. "ITIL 2011 Update
Configuration Management Specialist Group
Configuration_Management_Specialist_Group
System management software
Additionally, Novell offers an ITIL version of "Novell Service Desk". This version is ITIL-certified by PinkVERIFY and supports ten ITIL v3 processes, e.g. Change
ZENworks
Measures to remedy sudden disruptions and prevent future reoccurrences
ITIL incident management process ensures that normal service operation is restored as quickly as possible and the business impact is minimized. ITIL Service
Incident_management
Software development process
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Domain-driven_design
Japanese business method
February 2023. Retrieved 1 February 2023. says, Amit Puri (16 December 2019). "ITIL and Kanban: Everything you need to know". Gaurav Tiwari. Archived from the
Kanban
Checking software against a standard
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Software_testing
Project management method
ISBN 978-1-119-97097-2. Reid, Amy (30 July 2013). "Capita acquires majority stake in ITIL and PRINCE2". Association for project management. International project management
PRINCE2
with Forrester Research, Inc.) There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”), “Organization Model for
IT_Service_Management_Forum
Linux distribution for French police
(depending on the number of employees working on each LAN) and with the use of an ITIL-compliant qualifying process.[citation needed] An IT support team helped
GendBuntu
Adage that work expands to fill its available time
Machine That Won the War" Jansen, Peter (2008). IT-Service-Management Volgens ITIL. Derde Editie. Pearson Education. p. 179. ISBN 978-90-430-1323-9. Fowler
Parkinson's_law
Creation and maintenance of software
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Software_development
relevant business processes. The main area of application is the support of ITIL compliant processes, which manages requests, incidents/ errors, customer
Omnitracker
964–965 conquest
Svyatoslav, but the Rus' defeated him and took Sarkel. After Svyatoslav besieged Itil and took it, the Jews living there decided to make a sortie, but were completely
Rus' conquest of Khazar Khaganate
Rus'_conquest_of_Khazar_Khaganate
Software development methodology
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Extreme_programming
Software development practice
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Continuous test-driven development
Continuous_test-driven_development
Activities that make a software system available for use
administrator release coordinators: see DevOps operations project managers: see ITIL Application lifecycle management Product lifecycle management Systems management
Software_deployment
Vampire in Slavic and Turkic folklore
Kipchak-Cuman people, after having its origins in the regions surrounding the Volga (İtil) River and the Pontic steppes. The modern word "vampire" derives from the
Upiór
IT Management Software Vendor
software. Its assyst enterprise application suite was the first to support ITIL best practices. In March 2021, the company was acquired by IFS AB and its
Axios_Systems
Tracking the IT cost for a business or organization
IT Cost Transparency: Optimizing ITIL v3 Service and Financial Management [3] Kurt Shubert, IT Manager, Certified ITIL v2 and v3. July 2008. The Changing
IT_cost_transparency
Topics referred to by the same term
telecommunications component Service Design Package (ITIL), the repository of all design information for a service in ITIL Service discovery protocol, a type of service
SDP
UK based training company
division. It is an accredited training provider for Microsoft, PeopleCert, AWS, ITIL and an approved trainer for the ISO/IEC 20000 Standard (the first international
QA_(company)
Application of systematic management
Benson, Bugnitz, and Walton. The ITIL version 2 Business Perspective and Application Management volumes and the ITIL v3 Service Strategy volume also cover
IT_portfolio_management
Support for IT applications used by end users
developers, system engineers and database administrators. Information technology ITIL Production environment Software Maintenance Costs Applying CMMI to a Production
Production_support
Method of writing code
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Test-driven_development
Fixing defects in an engineered system
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Debugging
American technology company
self-service portal and knowledge base with support. Organizations can adopt ITIL (Information Technology Infrastructure Library) with the platform. IT Asset
TeamDynamix
Management framework
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Scrum_(project_management)
High-level programming language
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Outline of the JavaScript programming language
Outline_of_the_JavaScript_programming_language
Validating the behavior of isolated source code
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Unit_testing
Controls an organization requires for IT security
threats and vulnerabilities include the ISO/IEC 27000 family of standards, the ITIL framework, the COBIT framework, and O-ISM3 2.0. The ISO/IEC 27000 family
Information security management
Information_security_management
Process to create executable computer programs
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Computer_programming
Platform for distributing application software
as well as handling updates In 1998, Information Technologies India Ltd (ITIL) launched Palmix, a web based app store exclusively for mobile and handheld
App_store
Hybrid approach to software development
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Wagile
Collaborative approach to designing and developing software
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Behavior-driven_development
Workflow management method
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Kanban_(development)
Historical semi-nomadic Turkic ethnic group
and his Khazar elite, with a retinue of some 4,000 attendants, dwelt, and Itil proper to the East, inhabited by Jews, Christians, Muslims and slaves and
Khazars
Checking whether changes to software have broken functionality that used to work
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Regression_testing
Record of procedures for IT system staff
troubleshooting and guided procedures. Operational runbooks may be tied to ITIL incidents to allow repeatable processes supporting specific aspects of the
Runbook
Modelling software development in sequential phases
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Waterfall_model
Summarizes customers' expectations, preferences and aversions
applied to the product strategy and roadmap. User research Sentiment analysis ITIL Conjoint analysis "Voice of the Customer (VOC)". University of Oxford. June
Voice_of_the_customer
10th-century Arab traveller and ethnographer
seen the Rus as they came on their merchant journeys and encamped by the Itil. I have never seen more perfect physical specimens, tall as date palms, blond
Ahmad_ibn_Fadlan
N. (1962). "Начатки городской жизни. Итиль" [Beginnings of urban life. Itil]. Каспийский свод сведений о Восточной Европе: [Т. 1.] Горган и Поволжье
List_of_Khazar_cities
c. 880–1240 East Slavic state in Europe
been a staging post for Radhanite Jewish traders between Western Europe, Itil and China. These commercial connections enriched Rus' merchants and princes
Kievan_Rus'
Graphical user interface development
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Front-end_web_development
Use of purpose-built software to control test execution
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Test_automation
Application of lean principles in information technology
function or unnecessary architectural complexity within a software application. ITIL contains concepts, policies, and recommended practices on a broad range of
Lean_IT
Programming language
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Outline of the C programming language
Outline_of_the_C_programming_language
Discipline of administering and managing computer networks
management Comparison of network monitoring systems FCAPS In-network management ITIL – Set of practices for Information Technology (IT) development, management
Network_management
Human experimentation that violates ethical principles
its name from the initials of Çığ's mother, Hamide, and father, Zekeriya İtil. Numerous allegations have been made against the foundation that it conducted
Unethical human experimentation
Unethical_human_experimentation
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
List of software development philosophies
List_of_software_development_philosophies
Soviet and Russian ice hockey player
(82 kg; 12 st 13 lb) Position Right wing Shot Left Played for Sokil Kyiv Itil Kazan Ak Bars Kazan Metallurg Magnitogorsk HC CSKA Moscow HC Spartak Moscow
Eduard_Kudermetov
Programming language
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Outline of the C sharp programming language
Outline_of_the_C_sharp_programming_language
the ITIL best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3
Definitive_media_library
Set of workflow practices
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Scaled_agile_framework
Software application used to develop software
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Integrated development environment
Integrated_development_environment
Automated software testing of programmable application interfaces (APIs)
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
API_testing
Mythical creature
Kipchak-Cuman people, after having its origins in the regions surrounding the Volga (İtil) River and the Pontic steppes. It is, however, almost universally accepted
Vampire
Encompasses the techniques applied during a systems development life cycle
the production systems. This is part of IT service management (see also ITIL). Performance engineering has become a separate discipline at a number of
Performance_engineering
Russian ice hockey player
Position Defence Shot Right Played for SC Uritskogo Kazan SKA-Sverdlovsk Itil Kazan HC Lada Togliatti Ak Bars Kazan HC Neftekhimik Nizhnekamsk Playing
Rafik_Yakubov
5th–7th-century Turkic nomadic group of the Pontic–Caspian steppe
Turkic authority. Scholars consider if the Til is Qara Itil (Black Itil) i.e. Volga (Atil/Itil), then the mentioned Ὀγώρ would be the Oghurs, while if
Onogurs
Automated testing process in software development
bodies of knowledge CMMI IEEE standards IREB ISO 9001 ISO/IEC standards ITIL OMG PMBOK SWEBOK Glossaries Artificial intelligence Computer science Electrical
Continuous_testing
ITIL
ITIL
ITIL
ITIL
Boy/Male
Indian
The God of Food
Boy/Male
Gujarati, Hindu, Indian
Brightness of Rising Sun
Boy/Male
Hindu, Indian, Kashmiri
Wind; Victory
Boy/Male
Arthurian Legend American Teutonic English German Shakespearean
A knight.
Biblical
removing a dissension
Boy/Male
Hindu, Indian
Honest; Righteous
Girl/Female
English
Also a contemporary blend of Jack and Maxine.
Boy/Male
Indian
Good Structure
Boy/Male
Hindu
The Sun
Boy/Male
Gujarati, Hindu, Indian, Kannada, Malayalam, Marathi, Punjabi, Sikh
Name of Lord Krishna; Friend
ITIL
ITIL
ITIL
ITIL
ITIL