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Customer knowledge (CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and
Customer_knowledge
Process of managing interactions with customers
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers
Customer relationship management
Customer_relationship_management
Service to help customers use a product
termed technical support. Customer support uses various channels, including telephone, email, live chat, self-service knowledge bases, and social media
Customer_support
effective customer relationships and improve decision-making by vendors.[verification needed] Customer intelligence is a key component of effective customer relationship
Customer_intelligence
Subset of enterprise content management
mid-sized businesses to innovate, build new knowledge in the group, and/or improve customer experience. Knowledge management systems (software) include a
Knowledge_management_software
Worker whose main capital is knowledge
education. Customer knowledge Explicit knowledge Information industry Knowledge capture Knowledge economy Knowledge management Knowledge market Knowledge organization
Knowledge_worker
Cost of persuading a customer to purchase a product or service
Customer acquisition cost (CAC) is the cost of persuading a customer to purchase a product or service. As an important business metric, customer acquisition
Customer_acquisition_cost
Processing of knowledge to accomplish organizational goals
protection. List of knowledge management topics Archives management Customer knowledge Dynamic knowledge repository Electronic Journal of Knowledge Management
Knowledge_management
Training program for fresher employees
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Any employee
Customer_service_training
American media analytics company
March 2, 2022. "Comscore Networks Introduces "Customer Knowledge Platform" that Provides a 360° View of Customer Buying and Browsing Behavior on the Internet"
Comscore
Financial institution and company term
Know your customer or know your client (KYC) laws, regulations and guidelines in financial services require regulated businesses and professionals to verify
Know_your_customer
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product
Customer_experience
Knowledge: what is known, understood, proven; information and products of learning
in which the term is used. Customer knowledge – knowledge for, about, or from customers. Domain knowledge – valid knowledge used to refer to an area of
Outline_of_knowledge
European Union framework for anti-money laundering in France
risks typology. Customer knowledge is a fundamental pillar of anti-money laundering efforts, as a thorough understanding of the customer base facilitates
Anti–money laundering framework for financial institutions in France
Anti–money_laundering_framework_for_financial_institutions_in_France
Customer data science company
Dunnhumby Limited (stylized in all lowercase) is a global customer data science company. The company was formed by husband and wife team Clive Humby and
Dunnhumby
AI customization approach
the needs of a particular customer. The product in question may consist of mechanical parts, services, and software. Knowledge-based configuration is a
Knowledge-based_configuration
American financial services company
Yodlee were sued in August of 2020 for collecting users' data without customer knowledge. The plaintiff, Deborah Wesch of New Jersey, accuses Yodlee and Envestnet
Envestnet
American software company
agents to detect and act on issues in real time. The platform uses a Customer Knowledge Graph and Adaptive Taxonomy to map feedback to accounts, products
Enterpret
Understanding of an organisation's relationship with its customers and stakeholders
A customer insight, or consumer insight (CI), is an interpretation of trends in human behaviors which aims to increase the effectiveness of a product or
Customer_insight
AI customer service software company
inquiries using a company's knowledge base, while a Copilot feature assists human agents with reply suggestions and customer history, with full manual takeover
Text_(company)
Market research metric
Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents
Net_promoter_score
Type of interaction
Customer engagement is a marketing and strategic management concept. Practitioners view it as interactions, "engagements", between a firm and its customers
Customer_engagement
American academic
Podcasts. Retrieved 2020-06-19. "How to Find Your Most Valuable Customers". Knowledge@Wharton. Retrieved 2020-04-06. "NIKE, Inc. Acquires Data Analytics
Peter_Fader
Sharing knowledge for problem solving
to paper. Communities of practice Customer knowledge Explicit knowledge Ignorance management Industrial knowledge theft Information society Institutional
Knowledge_transfer
firm. Effective customerization requires the exchange of information and knowledge between companies and customers. It requires customers to be willing
Customerization
Requirement for payment service providers in the EU
customer authentication" itself (as multi-factor authentication): an authentication based on the use of two or more elements categorised as knowledge
Strong customer authentication
Strong_customer_authentication
Business theory
In business, the knowledge-based theory of the firm, or knowledge-based view (KBV), considers knowledge to be an essentially important, scarce, and valuable
Knowledge-based theory of the firm
Knowledge-based_theory_of_the_firm
Information repository with multiple applications
reduce customer support workload, offer easy access to effective tips and enhance the overall user experience. The next evolution for the term knowledge base
Knowledge_base
Communication system
customers. This business communication system is an extension of computer telephony integration (CTI). The interactions between callers and customer service
Contact_center_telephony
Benefits a vendor promises a customer will receive
customer value proposition (CVP) consists of the sum total of benefits which a vendor promises a customer will receive in return for the customer's associated
Customer_value_proposition
Communications technology services
competitive advantages Enhancing transparency Potential for increasing Customer knowledge E-shops are open 24 hours a day. There is no need to travel to the
E-services
Method of user authentication that requires knowledge of private information
the customer before allowing account access or, as a fall-back, if the user forgets their password. At the point of initial contact with a customer, a
Knowledge-based authentication
Knowledge-based_authentication
Study and process of exploring, creating, and delivering value to customers
Marketing is the act of acquiring, satisfying and retaining customers. It is one of the primary components of business management and commerce. Marketing
Marketing
American technology company
Corporation (NASDAQ: EGAN) helps businesses automate customer and employee experience with its AI knowledge software. eGain was founded in September 1997 By
EGain
Type of marketing
existing customers to introduce their family, friends, and contacts to become new customers. Unlike pure word-of-mouth strategies—where customers independently
Referral_marketing
2016 document leak scandal
determine whether it had followed tax law, specifically due diligence, customer knowledge, disclosure of the final beneficiary, and the reporting of suspicious
Panama_Papers
Consumer-to-business C2C – Consumer-to-consumer C&F – Cost With Freight CKM – Customer Knowledge Management CTC – Cost to company CUSIP number – Committee on Uniform
List of business and finance abbreviations
List_of_business_and_finance_abbreviations
Concept which links employee satisfaction to customer loyalty and profitability
Satisfaction and Value, published in 1997 by three of the same authors. Customer knowledge James L. Heskett, W. Earl Sasser, Leonard Schlesinger The Service
Service–profit_chain
Systematic collection of tasks within a business
a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process
Business_process
Method for analyzing customer value
RFM is a method used for analyzing customer value and segmenting customers which is commonly used in database marketing and direct marketing. It has received
RFM_(market_research)
Academic degree
fundamentals of business administration. The degree is designed to give a broad knowledge of the functional aspects of a company and their interconnection, while
Bachelor of Business Administration
Bachelor_of_Business_Administration
American software company
video emotion AI, AI agents, low-code automation, knowledge automation, voice and screen capture, customer data platforms, and data engineering. Uniphore
Uniphore
Administration of a commercial enterprise
balance the needs and interests of various stakeholders, such as employees, customers, shareholders, and the larger community. Management is a critical aspect
Business_administration
Corporate executive role
technical knowledge of the relevant field with strong marketing and business development skills. A CCO is responsible for the customer and the customer interface
Chief_commercial_officer
Strategic management template
where knowledge can be shared and problems are solved between different clients. Co-creation: A personal relationship is created through the customer's direct
Business_model_canvas
Outsourcing of core information-related business activities
firm, the customer is included amid the whole execution process. Ashish Gupta, ex-COO of Evalueserve and co-founder & CEO of Benori Knowledge has often
Knowledge_process_outsourcing
on professional competence. The new knowledge is created and shared in a close interaction between the customer and the service provider. The end products
Knowledge_intensive_services
Canadian TV channel in British Columbia
commercial-free service. Knowledge Network launched an HD feed on September 25, 2013. It became available to provincial customers of Shaw Cable and Shaw
Knowledge_Network
Call center service metric
(FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up
First_call_resolution
Duration of processing of products
companies need to manage communications and information with their customers (CRM-customer relationship management), their suppliers and fulfillment (SCM-supply
Product_lifecycle
each customer or segments of customers, by attributing profits and costs to each customer separately. CPA can be applied at the individual customer level
Customer profitability analysis
Customer_profitability_analysis
Prototype safe for public use
version of a product with just enough features to be usable by early customers who can then provide feedback for future product development. A focus
Minimum_viable_product
American aircraft manufacturer in Oregon
misrepresented how the customers’ funds were being used. Without his customers’ knowledge, Schrameck used the funds for other projects, to complete existing
Epic_Aircraft
Business process to aid consistent product fitness
planning, quality assurance, quality control, and quality improvement. Customers recognize that quality is an important attribute when choosing and purchasing
Quality_management
Organizational role in companies
product manager performance. Product managers analyze information including customer research, competitive intelligence, industry analysis, trends, economic
Product_management
Model of knowledge creation
model of knowledge dimensions (or the Nonaka-Takeuchi model) is a model of knowledge creation that explains how tacit and explicit knowledge are converted
SECI model of knowledge dimensions
SECI_model_of_knowledge_dimensions
Way of interaction of consumers with an organization
building customer awareness and knowledge of a product or service is often centered on brand communication. Brand communication and the way customers connect
Touchpoint
Customer cost refers to the price of a product and also includes purchase costs, use costs, and post-use costs. Purchase costs involve the expenses associated
Customer_cost
forums. A knowledge repository can take many forms to "contain" the knowledge it holds. A customer database is a knowledge repository of customer information
Dynamic_knowledge_repository
human capital, know-how, technology, customers, and networks. Social media plays a crucial role in social knowledge management by enhancing communication
Social_knowledge_management
Indian multinational technology company
seed .Not only that this Inmobi tracks or embedds cookies without customers knowledge. 30 December 2016. Retrieved 2 February 2017. Bhattacharya, Ananya
InMobi
Service quality research tool
SERVQUAL is a research tool that measures customer perception of service quality by comparing what customers expect from a service to their assessment
SERVQUAL
Initiatives to enhance the performance of firms in external environments
under names including market orientation, customer orientation, customer intimacy, customer focus, customer-driven and market focus. In 1985, Ellen Earle
Strategic_management
Provider of help desk software
subscription-based help desk and knowledge base software for managing customer support. Founded in 2011, the company serves over 10,000 customers across more than 140
Help_Scout
A Customer integrated system (CIS) is an extension or hybrid of the transaction processing system (TPS) that places technology in the hands of the customer
Customer_integrated_system
Official commitment between a service provider and a customer
agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service
Service-level_agreement
Broad term for all forms of value in businesses
firm, especially that a firm should create value for customers, employees (especially knowledge workers), and distribution partners. His management by
Business_value
American educational services company
organizations as customers. Characterized by The Boston Globe as "perhaps the best-known computer-based testing company", Bookman was acquired by Knowledge Universe
Knowledge_Universe
company's relationships with its customers, vendors, and other important constituencies. It also includes knowledge, capabilities, procedures and systems
Relational_capital
Effort by organizations to measure and improve the experiences they provide
organizations to measure and improve the experiences they provide to customers as well as stakeholders like vendors, suppliers, employees, and shareholders
Experience_management
Maintenance service of electronic consumers
Technical support, commonly shortened as tech support, is a form of customer service provided to assist users in resolving problems with products such
Technical_support
Organizational service management
chain that uses the term "intelligent customer function/client". The IC must retain sufficient technical knowledge of the services being provided by a third
Intelligent_customer
Planning time spent on specific activities
Quality Sales Staff Accounting Office Records On aspect or relationship Customer relationship Engineering Logistics Perception Supply chain Talent On problem
Time_management
Swiss energy company
activate unsolicited electricity and gas contracts without customers' knowledge. This led to customers receiving unexpected closure letters from previous suppliers
Axpo_Holding
Approach to the effective management of people in a company
capital" typically refers to a narrower view of human resources; i.e. the knowledge the individuals embody and can contribute to an organization. Other terms
Human_resource_management
Canadian software company
Enablement, to equip sales teams with necessary knowledge and skills. Customer Education, to educate customers and enhance product adoption. Partner Training
Docebo
Knowledge-based system Knowledge engineering Knowledge management software Business intelligence Enterprise content management Wiki software Customer
List of knowledge management topics
List_of_knowledge_management_topics
American customer service software company
provides software-as-a-service (SaaS) products related to customer support, sales, and other customer communications. The company was founded in Copenhagen
Zendesk
Strategies for analysis and use of data
research has explored potential for BI based analytics in credit evaluation, customer churn management for managerial adoption Reporting, dashboards and data
Business_intelligence
solution creativity, execution and financial strategy, market and customer knowledge, and team composition, chemistry and commitment. MIT Clean Energy
National Clean Energy Business Plan Competition
National_Clean_Energy_Business_Plan_Competition
Concept in logistics
warehousing and transportation services that can be scaled and customized to customers' needs, based on market conditions, to meet the demands and delivery service
Third-party_logistics
Organization's workforce
sector, industry, or economy. A narrower concept is human capital, the knowledge and skills which the individuals command. In vernacular usage, "human
Human_resources
Theory of management
sets; the transformation of craft production into mass production; and knowledge transfer between workers and from workers into tools, processes, and documentation
Scientific_management
Austrian academic
des Business Networking (with Rainer Alt), Springer, Berlin 2004. Customer Knowledge Management: Kundenwissen erfolgreich einsetzen (with Lutz M. Kolbe
Hubert_Österle
including company-wide knowledge bases, customer service, IT technical support, market intelligence, employee onboarding, wikis and knowledge sharing across distributed
Elium
Field of study to extract knowledge from data
coding (like Python, SQL, and R), and systems to extract or extrapolate knowledge from potentially noisy, structured, or unstructured data. Data science
Data_science
Project management technique
as the CPI is being measured against a poor baseline. Management or the customer may be upset with the planners as an overly conservative baseline ties
Earned_value_management
Measure used to restrict access by age
intelligence, such as falsely declaring an adult to be a minor. Zero-knowledge proofs can be used to verify a person's age without the person disclosing
Age_verification
various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost
Criticism_of_Comcast
Personalized fictional characters representing a consumer or user category
customer persona, buyer persona) in user-centered design and marketing is a semi-fictional characterization or representation of a typical customer segment
Persona_(user_experience)
Person managing a hotel
upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial
Hotel_manager
Study of consumption of goods and services
This resulted in a new emphasis on the customer as a unit of analysis. As a result, new substantive knowledge was added to the marketing discipline –
Consumer_behaviour
Service delivery method
methodology is to integrate use of a knowledge base into the workflow. While the legacy of KCS lies in customer support organizations, the methodology
Knowledge-centered_support
Financial transaction with withdrawal from another's bank account
months the mandate may have been cancelled as dormant without the customer's knowledge, and the direct debit claim will fail. The problem of direct debit
Direct_debit
and automates the maintenance and deployment of all knowledge that is required to analyze customer needs, define the solution, and generate a proposal
Guided_selling
Overview of and topical guide to marketing
Consumer Consumerism Consumer socialization Consumer switching Customer engagement Customer knowledge Demographics Demographic profile Ethical consumerism Lifestyle
Outline_of_marketing
Software company
offers customer service support for website, apps, chatbot, live chat, video chat, co-browse, social messaging, texting, customer portals, IVR, knowledge base
RightNow_Technologies
Process to choose a course of action
knowledge and beliefs. Tacit knowledge is often used to fill the gaps in complex decision-making processes. Usually, both of these types of knowledge
Decision-making
Resource providing support for organization's products and services
through to analysts with the requisite experience or knowledge. Service desk Call center Customer service Comparison of issue-tracking systems Comparison
Help_desk
American software company
headquartered in San Francisco, California. It is primarily known for its customer relationship management software and related applications which it delivers
Salesforce
CUSTOMER KNOWLEDGE
CUSTOMER KNOWLEDGE
Boy/Male
Arabic, Muslim
Habit; Custom; An Under Garment
Boy/Male
Polish
Bringer of peace; announcing peace.
Boy/Male
Indian
Trend; Custom
Girl/Female
Indian, Sikh
Good Custom
Boy/Male
Hindu
Character, Custom, Nature
Boy/Male
Tamil
Habit, Custom, Name of Lord Ayyappa
Girl/Female
Indian, Sikh
Good Customs
Boy/Male
Hindu, Indian
Custom
Girl/Female
Indian, Sikh
Beautiful; Old Customs and Traditions
Girl/Female
Indian, Punjabi, Sikh
New Tradition; Angel; New Custom
Boy/Male
Hindu, Indian, Marathi
Style; Tradition; Custom
Boy/Male
Tamil
Character, Custom, Nature
Boy/Male
Arabic
Custom; Habit
Girl/Female
Indian, Sikh
Tradition; Prestigious Customs
Girl/Female
Hindu, Indian, Sanskrit
Decree; Custom; Path of Life
Girl/Female
Biblical
The law, custom.
Girl/Female
Tamil
Trend, Custom
Biblical
the law; custom
Girl/Female
Sikh
Custom of heart
Surname or Lastname
Americanized spelling of German Köster or Küster ‘sexton’ (see Kuster).English
Americanized spelling of German Köster or Küster ‘sexton’ (see Kuster).English : variant of Coster.The American military officer George Custer (1839–76) was a descendant of a German officer from Hesse by the name of Küster.
CUSTOMER KNOWLEDGE
CUSTOMER KNOWLEDGE
Girl/Female
Tamil
Damarugapriya | தமாஂரà¯à®•à®¾à®ªà¯à®°à¯€à®¯à®¾
Name of a Raga
Boy/Male
Hindu, Indian, Tamil
Melody of Youth
Girl/Female
Arabic, Muslim
Name of a Female Singer of the Past
Girl/Female
Muslim/Islamic
Intelligent
Boy/Male
Arabic, Egyptian, Indian, Muslim, Pakistani
Hunter
Boy/Male
Anglo, British, English
From the Red Meadow
Boy/Male
Tamil
Visistha | விஸீஸà¯à®¤à®¾
Importance
Male
Hungarian
Pet form of Hungarian József, JÓSKA means "(God) shall add (another son)."Â
Boy/Male
Hindu, Indian, Kannada, Punjabi, Sikh, Traditional
Bravely Upholding Righteousness; Brave in Doing Ones Duty
Girl/Female
Arabic
Precious
CUSTOMER KNOWLEDGE
CUSTOMER KNOWLEDGE
CUSTOMER KNOWLEDGE
CUSTOMER KNOWLEDGE
CUSTOMER KNOWLEDGE
a.
Customary.
n.
One who regularly or repeatedly makes purchases of a trader; a purchaser; a buyer.
v. i.
To have a custom.
n.
A lewd woman.
n.
Long-continued practice; customary mode of procedure; custom; habitual use; method.
a.
Agreeing with, or established by, custom; established by common usage; conventional; habitual.
n.
One who collect customs; a toll gatherer.
a.
See Customary.
n.
A book containing laws and usages, or customs; as, the Customary of the Normans.
a.
Holding or held by custom; as, customary tenants; customary service or estate.
a.
According to custom; customary; usual.
n.
A peculiar person; -- in an indefinite sense; as, a queer customer; an ugly customer.
a.
Customary.
n.
The customary toll, tax, or tribute.
v. t.
To supply with customers.
a.
Usual; customary.
a.
Frequented by customers.
v. t.
To pay the customs of.
v. t.
Continued or repeated practice; customary employment; usage; custom; manner; habit.
n.
A person with whom a business house has dealings; as, the customers of a bank.