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Technology that allows interactions on a telephone and a computer to be coordinated
Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between
Computer telephony integration
Computer_telephony_integration
Communication system
customers. This business communication system is an extension of computer telephony integration (CTI). The interactions between callers and customer service
Contact_center_telephony
Field of telecommunication services
of personal computer technology in the 1980s, computer telephony integration (CTI) has progressively provided more sophisticated telephony services, initiated
Telephony
Maintenance service of electronic consumers
structure revolves around a three-tiered technical support system. Remote computer repair is a method for troubleshooting software related problems via remote
Technical_support
Device that directs incoming phone calls
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or
Automatic_call_distributor
Resource providing support for organization's products and services
person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon
Help_desk
data over the Internet, wired and wireless connectivity and Computer Telephony Integration (CTI). The Consortium started a number of projects to deliver
Versit
Popular PBX telephone system
advanced voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications
Nortel_Meridian
Office dealing with a large volume of enquiries by telephone
centre platform functionality—including Computer telephony integration (CTI) APIs which provide basic telephony controls and sophisticated call handling
Call_centre
Service to help customers use a product
product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed
Customer_support
Provision of service to customers
Intelligence: Methodology, Systems, and Applications. AIMSA 2018. Lecture Notes in Computer Science(), vol 11089. Springer, Cham. doi:10.1007/978-3-319-99344-7_5 Roberts
Customer_service
Computer telephony product for Windows
WindowPhone is a discontinued computer telephony integration hardware and software product introduced in 1992. It allows users of Microsoft Windows to
WindowPhone
Legacy telephony equipment standard published by the ECTF
computer telephony bus standards published by the Enterprise Computer Telephony Forum (ECTF) that enable communication between components in computer
H.100_(computer_telephony)
Voice-over-IP communications protocol
to SIP to determine session keys for use with SRTP. Computer telephony integration (CTI) Computer-supported telecommunications applications (CSTA) H.323
Session_Initiation_Protocol
Computer telephony integration standard developed and promoted by Novell and AT&T
Telephony Server Application Programming Interface was a computer telephony integration standard developed and promoted by Novell and AT&T. It consisted
Telephony Server Application Programming Interface
Telephony_Server_Application_Programming_Interface
American technology company
developer. In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business. In 2002, Genesys parent Alcatel acquired Telera
Genesys_(company)
Computer telephony software
In computer telephony, an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler)
Auto_dialer
Microsoft Windows API
The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running
Telephony Application Programming Interface
Telephony_Application_Programming_Interface
Telephone system typically used in business environments
calls over the Internet Protocol (IP), bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware or can carry
Business_telephone_system
Intel-developed software functionality
a software functionality created by Intel for seamless integration between a personal computer and mobile device. Unison was announced in September 2022
Intel_Unison
Topics referred to by the same term
(tracking) properties of insulating material Computer telephony integration, technology allowing computers and telephones to be integrated or coordinated
CTI
Software program for making telephone calls over the Internet
Internet telephony service provider or IP PBX provider. Mobile or landline phone. Auto dialer Chatcord Comparison of VoIP software Computer telephony integration
Softphone
market, helped to establish Aculab as one of the pioneers of the computer telephony industry. Later, in 1997, Aculab introduced its own ISA speech processing
Aculab
provide all features, and so Profiles are provided. For example, the Basic Telephony profile provides such features as Make Call, Answer and Clear Connection
Computer-supported telecommunications applications
Computer-supported_telecommunications_applications
CTAN—Comprehensive TeX Archive Network CTCP—Client-to-client protocol CTI—Computer telephony integration CTFE—Compile-time function execution CTL—Computation tree logic
List of computing and IT abbreviations
List_of_computing_and_IT_abbreviations
Telephone
A trading turret or dealer board is a specialized telephony key system that is generally used by financial traders on their trading desks. Trading has
Trading_turret
The Multi-Vendor Integration Protocol (MVIP) is a hardware bus for computer telephony integration (Audiotex) equipment, a PCM data highway for interconnecting
Multi-Vendor Integration Protocol
Multi-Vendor_Integration_Protocol
possibility of measuring the behavior of callers and is thus the equivalent in telephony to the conversion tracking used on the internet. Via different channels
Call-tracking_software
User interface dialog containing call information
feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering
Screen_pop
Methods of delivering voice communications and multimedia over IP networks
old telephone service (POTS). VoIP technology has evolved to integrate with mobile telephony, including Voice over LTE (VoLTE) and Voice over NR (Vo5G)
Voice_over_IP
Voice or tone user interface for telephony
multimedia in the late 1990s, companies started to invest in computer telephony integration (CTI) with IVR systems. IVR became vital for call centers deploying
Interactive_voice_response
XML-based markup language
call control functionality with computer-telephony integration for call centers that integrate telephone calls with computer screen pops, as well as other
SCXML
Microsoft telephony system
using the intercom system. Customizable URLs in notification windows. Integrate with 3rd-party applications to customize the links that appear inside
Microsoft_Response_Point
This is a list of telephony terminology and acronyms which relate to telephony networks. Contents: Top 0–9 A B C D E F G H I J K L M N O P Q R S T U V
List_of_telephony_terminology
Phone call routing technique
A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence
Vector_directory_number
Discontinued intelligent personal assistant by Motorola
what you want. — Dawn Chmielewski The program won the "Most Innovative Telephony Application" award at the 20th Annual AVIOS Conference in April 2001.
Mya_(program)
Method of managing a queue of customers
The virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call
Virtual_queue
Emergency number in several countries
introduce the Computer-Telephony Integration (CTI) for hospital exchanges, digital mapping to track the callers' locations and Computer Assisted Despatching
999 (emergency telephone number)
999_(emergency_telephone_number)
Device that modulates an analog carrier signal to encode digital information
modems are used for computer telephony integration applications as simple as placing/receiving calls directly through a computer with a headset, and as
Modem
Disability software
Accessaphone, first introduced in 2005, is CTI (Computer Telephony Integration) enabled software that provides better user access to desk and soft phones
Accessaphone
Key telephone system
A KSU-less telephone system is a type of electronic key telephone system that puts the switching circuitry inside of each individual phone. This eliminates
KSU-less_system
Wireless telephone services for mobile phones
Traditionally, telephony specifically refers to voice communication, though the distinction has become less clear with the integration of additional features
Mobile_telephony
Japanese electronics manufacturer
Iwatsu Electric, Co., Ltd. (岩崎通信機株式会社, Iwasaki Tsūshinki Kabushiki-gaisha) TYO: 6704 is a Japanese electronics manufacturer founded 14 August 1938. Iwatsu
Iwatsu_Electric
as the Vendor Consolidation Program in 2001. In 2003, using computer telephony integration technology, Metropark started developing high-end software applications
Metropark_Communications
telephone introduced by Microsoft in 1998 that featured personal computer integration. It was Microsoft's first telephone of any kind, and the only phone
Microsoft Cordless Phone System
Microsoft_Cordless_Phone_System
Type of call center technology
based on the combination of goods and services the customer purchased. Integration with customer relationship management software also ensures that the
Agent-assisted_automation
Telecommunications
telephone calls to individual agents or queues, often using computer telephony integration (CTI). In marketing and lead management systems, calls may also
Call_management
XML standard
control telephony media servers. Latest W3C Candidate Recommendation of CCXML CCXML 1.0 Tutorial Free ccXML Integration Kit Open Source Integration Kit in
Call Control eXtensible Markup Language
Call_Control_eXtensible_Markup_Language
Personal computer by Sinclair Research
telephone handset at one end of the keyboard, and rudimentary Computer-Telephony Integration (CTI) software. This machine interested a number of high-profile
Sinclair_QL
Obsolete serial data system created by Apple
some sort of computer telephony integration, although they were all based on their own standards, typically connected to the computers via a serial port
GeoPort
Digital telephony over cable TV type networks
Cable telephony is a form of digital telephony over cable TV type networks. A telephone interface installed at the customer's premises converting analog
Cable_telephony
Former American maker of computer network products
TippingPoint Intrusion Prevention System. IP Telephony applications including PBX and Computer Telephony Integration. Telecommunications products utilized Voice
3Com
Business and marketing concept
concept that integrates multiple enterprise communication services. These include instant messaging, presence information, IP telephony, mobility features
Unified_communications
Phishing attack via telephony
Voice phishing, or vishing, is the use of telephony (often Voice over IP telephony) to conduct phishing attacks. Landline telephone services have traditionally
Voice_phishing
British consumer electronics company
Anamartic Ltd (wafer-scale integration), Shaye Communications Ltd (CT2 mobile telephony) and Cambridge Computer Ltd (Z88 portable computer and satellite television
Sinclair_Research
softwares for multimedia market, digital control systems, and computer telephony integration respectively. In 2006, the research focus of KICS shifted from
Al-Khawarizmi Institute of Computer Science
Al-Khawarizmi_Institute_of_Computer_Science
Video camera connected to a computer or network
which is designed to record or stream to a computer or computer network. They are primarily used in video telephony, live streaming and social media, and security
Webcam
Branch of physics and electrical engineering
and rectification to give us radio, television, radar, long-distance telephony and much more. The early growth of electronics was rapid, and by the 1920s
Electronics
remote computers, from within the client program's user interface. Unified Communications (UC) is a marketing buzzword describing the integration of real-time
Comparison of web conferencing software
Comparison_of_web_conferencing_software
rules) Computer-telephony integration (linking phone and computer systems, to enable click to call and the control of voice calls from the computer applications)
Unified communications management
Unified_communications_management
Telephone call monitoring software
that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT
CT_Connect
Method of dispatching vehicle-based services
messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS. The central idea is that persons in a dispatch
Computer-aided_dispatch
American engineer
the world's first full-color computer-generated reflection hologram. She was co-founder of the computer telephony integration company Stylus Innovation,
Krisztina_Holly
Type of crime based in computer networks
as "a crime committed on a computer network, especially the Internet". Cybercriminals may exploit vulnerabilities in computer systems and networks to gain
Cybercrime
Digital representation of sampled analog signals
signals. It is the standard form of digital audio in computers, compact discs, digital telephony and other digital audio applications. In a PCM stream
Pulse-code_modulation
American telecommunications software company
Retrieved 16 May 2026. "NetSpeak signs with ACT Networks to promote Net telephony". Computer Business Review. 14 April 1997. Retrieved 16 May 2026. "Net Speaks
Netspeak
Social science term
Richard Sewell (February 16, 1998). "The time is now-swim and swim fast". Telephony Online. "Hyper-connected generation rises". BBC News. 2007-05-09. Retrieved
Hyperconnectivity
Traffic prioritization and measure of network performance
measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance
Quality_of_service
Voice message storage and retrieval
with mobile telephony. As of April 2026[update], this includes the use of speech user interfaces for message management and the integration of voice message
Voicemail
Telecommunications holding company
office, A-Z Termination, Vanity Numbers, SIP Trunking. Its Computer telephony integrations solutions[buzzword] include CRM, Hotel and Call Center software
AstraQom
Telegraph exchanges worked mainly on a store and forward basis. Although telephonic devices were in use before the invention of the telephone exchange, their
History_of_the_telephone
Canadian entrepreneur and inventor (born 1972)
"Mobile Operator-Mediated Telephony-Over-Data System and Implementation, and Mobile Smartphone-Over-Data Device and Computer-Implemented Environment Therefor"
Benoît_Laliberté
Use of various control systems for operating equipment
S2CID 108766687. Carvalho, Matheus C. (1 August 2013). "Integration of Analytical Instruments with Computer Scripting". Journal of Laboratory Automation. 18
Automation
Device or program that encodes/decodes audio data in some bitstream format
support, but some legacy codecs support other formats such as G.711 for telephony. Comparison of audio coding formats List of codecs List of open-source
Audio_codec
Defunct American computer and telecommunications manufacturer
Their initial product was the first portable, off-the-shelf ruggedized computer for the U.S. military. In 1973, the company later expanded into telecommunications
ROLM
Software engineering concept
in computer science, the term can be used at different levels of abstraction. For example, the plain old telephone service (POTS) is a telephony application
Feature_interaction_problem
1980s computer/telecoms device
personal computers were perceived as "exceeding most managers' requirements". The ComputerPhone attempted to sit between more specialised telephony devices
One_Per_Desk
Bluetooth driver
Network (PAN) Basic Imaging Profile (BIP) Cordless Telephony Profile (CTP) Instant Messaging Integration Phone tools as a profile A demonstration version
BlueSoleil
Aspect of technological change
the process". Siddhartha Menon defines convergence as integration and digitalization. Integration, here, is defined as "a process of transformation measure
Technological_convergence
Slot found on certain PC motherboards used for specialized equipment
is a slot found on certain personal computer motherboards and used for specialized networking, audio, or telephony equipment. A motherboard manufacturer
Communications and networking riser
Communications_and_networking_riser
Telecommunications company
it was predicted that global data traffic volume would surpass voice telephony traffic in the early part of the 21st century. In addition, Siemens COM
Unify_(company)
Java programming API
components as it integrates the ACID properties of transactions into the programming model. The JSLEE environment acts as an integration point for multiple
JSLEE
spiral which allowed the integration of video calling as a universal feature of modern mobile phones, laptop and desktop computers. Rather than requiring
History_of_videotelephony
Device for recording human speech
which can be transferred electronically, e.g. via WAN, LAN, USB, e-mail, telephony, FTP, etc. Large dictation files can be shared with multiple typists.
Dictation_machine
Taiwanese computer scientist (born 1961)
communications, mobile computing, intelligent network signaling, computer telephony integration, and parallel simulation. He has developed an Internet of Things
Lin_Yi-bing
US cloud communications company
Customers For Its Telephony API". TechCrunch. March 2, 2009. Retrieved December 3, 2015. "Twilio Raises $12 Million For Powerful Telephony API". TechCrunch
Twilio
Belgian telecommunication company
installed a telephone line in parliament in 1879, marking the start of telephony in the country. Subsequently, private entrepreneurs applied to operate
Proximus_Group
Telecommunications device
it as real-time data across computer networks and the Internet, giving rise to the field of Internet Protocol (IP) telephony, also known as voice over Internet
Telephone
American businessman (born 1952)
learning; the integration of computers, communication and telephony; the mobilization of email and internet access and personal computer mobility. As an
Ed_Esber
Proposed sixth-generation mobile telecommunications technology
modulation, and reconfigurable intelligent surfaces. Research also explores integration with satellite, Wi-Fi, and non-terrestrial networks, as well as distributed
6G
Topics referred to by the same term
festivals Overlay complex, a method of introducing new area codes in telephony Overlay control, in semiconductor manufacturing, for monitoring layer-to-layer
Overlay
Trio of inquiries as to telephony services
(FCC) focused on the convergence of regulated telephony with unregulated computing services. The Computer inquiries created rules and requirements designed
FCC_Computer_Inquiries
Pennsylvania. The company primarily produces synthetic voices to be used in telephony systems, mobile applications, desktop applications, and with other TTS
Cepstral_(company)
Type of modem
Fax Fax demodulator Fax server Internet fax Modem Pulse-code modulation Telephony "A Brief History of Faxing for the Tech Enthusiast". eFax. 11 February
Fax_modem
Defunct communication software by Google
Google then began integrating features of Google Voice, its Internet telephony product, into Hangouts, stating that Hangouts was designed to be "the
Google_Hangouts
Electrical test equipment
breakout box is a piece of electrical test equipment used to support integration testing, expedite maintenance, and streamline the troubleshooting process
Breakout_box
Real-time video communication
such as 2010's iPhone 4, plus videoconferencing and computer webcams which use Internet telephony. In the upper echelons of government, business, and
Videotelephony
University in France
(first published in Proc. IEEE ICC'93) used extensively in 3G, 4G mobile telephony standards and other wireless systems including space communications. 1974:
École nationale supérieure des télécommunications de Bretagne
École_nationale_supérieure_des_télécommunications_de_Bretagne
Short-range wireless technology standard
to allow viable integration into a notebook and still achieve adequate battery life. Instead, the two companies agreed to integrate Ericsson's short-link
Bluetooth
Cuban Telecommunication Company S.A
Cuban state company that provides telephony and communications services in Cuba. It is the sole lawful provider of telephony and telecommunications permitted
ETECSA
COMPUTER TELEPHONY-INTEGRATION
COMPUTER TELEPHONY-INTEGRATION
Boy/Male
Hindu, Indian
Joined; Integration
Boy/Male
Latin
He who loves God. Famous Bearer: late composer Wolfgang Amadeus Mozart.
Boy/Male
Latin
He who loves God. Famous Bearer: late composer Wolfgang Amadeus Mozart.
Boy/Male
Tamil
Computer
Boy/Male
Hindu, Indian, Sanskrit
Compiler of the Vedas
Boy/Male
Irish
From an Irish name meaning “â€one who aids or assists.â€â€ It is usually translated as Terence and Terry, two names that have become strongly associated with Ireland. Turlough O’Carolan was a 17th century blind harpist and composer who wrote one of the most haunting pieces of Irish music, “â€O’Carolan’s Concerto.â€â€
Boy/Male
Irish
From an Irish name meaning “â€one who aids or assists.â€â€ It is usually translated as Terence and Terry, two names that have become strongly associated with Ireland. Turlough O’Carolan was a 17th century blind harpist and composer who wrote one of the most haunting pieces of Irish music, “â€O’Carolan’s Concerto.â€â€
Male
German
Middle High German byname HEIDEN means "heathen." The composer Josef Haydn's surname was a respelling of this name.
Boy/Male
Indian, Sanskrit
Unattained; Cannot be Competed with
Boy/Male
Tamil
Joined, Integration
Girl/Female
Arabic, Muslim
To Compete with Pride
Boy/Male
Hindu
Computer
Boy/Male
Muslim
Compiler of Hadith
Boy/Male
Arabic, Muslim
Compiler of Hadith
Boy/Male
Irish
From an Irish name meaning “â€one who aids or assists.â€â€ It is usually translated as Terence and Terry, two names that have become strongly associated with Ireland. Turlough O’Carolan was a 17th century blind harpist and composer who wrote one of the most haunting pieces of Irish music, “â€O’Carolan’s Concerto.â€â€
Boy/Male
Arabic, Muslim
Abu Isa Muhammad Al-tirmidhi; Compiler of the One Collection of Prophet Muhammad
Girl/Female
Muslim
To compete with pride
COMPUTER TELEPHONY-INTEGRATION
COMPUTER TELEPHONY-INTEGRATION
Boy/Male
Hindu, Indian
The God
Girl/Female
Indian, Telugu
Thrust
Girl/Female
Hindu
Boy/Male
Indian, Telugu
Glittering Flower
Boy/Male
Hindu
The one who bestows protection to anyone who comes seeking it. the word Sharan in Sanskrit means protection. and the one who bestows it is Sharanyan
Boy/Male
Australian, Hebrew
In God's Shadow
Boy/Male
Tamil
Srikanth | à®·à¯à®°à¯€Â கஂடÂ
Lover of wealth, Fortune, Respect, Esteem, Wisdom, Light
Boy/Male
Hindu, Indian, Sanskrit
Glad; Happy
Girl/Female
Indian
Lovable
Boy/Male
English
Close to beech trees.
COMPUTER TELEPHONY-INTEGRATION
COMPUTER TELEPHONY-INTEGRATION
COMPUTER TELEPHONY-INTEGRATION
COMPUTER TELEPHONY-INTEGRATION
COMPUTER TELEPHONY-INTEGRATION
v. t.
To convey or announce by telephone.
a.
Of or pertaining to the telephone; by the telephone.
p. pr. & vb. n.
of Compute
n.
Compiler.
n.
One who commutes; especially, one who commutes in traveling.
n.
A computer.
imp. & p. p.
of Compute
n.
One who composes or writes a book; a composer, as distinguished from an editor, translator, or compiler.
v. i.
To contend emulously; to seek or strive for the same thing, position, or reward for which another is striving; to contend in rivalry, as for a prize or in business; as, tradesmen compete with one another.
n.
The art or process of reproducing sounds at a distance, as with the telephone.
n.
One who computes.
n.
A composer or compiler of hymns; one versed in hymnology.
imp. & p. p.
of Compete
v. t.
To exchange; to put or substitute something else in place of, as a smaller penalty, obligation, or payment, for a greater, or a single thing for an aggregate; hence, to lessen; to diminish; as, to commute a sentence of death to one of imprisonment for life; to commute tithes; to commute charges for fares.
v. t.
To compute erroneously.
imp. & p. p.
of Commute
adv.
By telephonic means or processes; by the use of the telephone.
n.
A message by a telephone.
v. i.
To pay, or arrange to pay, in gross instead of part by part; as, to commute for a year's travel over a route.
n.
A preparation of fruit in sirup in such a manner as to preserve its form, either whole, halved, or quartered; as, a compote of pears.